Chinanews.com, December 12 Recently, the Dezhou Municipal Taxation Bureau of the State Administration of Taxation has carried out the construction of "Fengqiao-style" tax offices (sub-bureaus and tax service halls) in the new era in the city, focusing on "no contradictions, no accidents, and no lack of services", solving the difficulties and pain points of taxpayers and payers as a breakthrough, and focusing on creating a new era of "Fengqiao experience" Dezhou tax model.
Co-ordination and linkage, cohesion, tax co-governance to solve problems
How to grasp the essence of the "Fengqiao experience", give full play to the advantages of the "Fengqiao-style" tax office, learn from the professional departments, and seek cooperation from relevant units has become the top priority for the Dezhou Municipal Taxation Bureau to think and explore.
"How to practice the 'Fengqiao experience' is still to learn from Xi political and legal system!" In order to further promote the implementation of the "Fengqiao Experience", the Dezhou Municipal Taxation Bureau invited the Municipal Legal Committee and the Municipal Bureau of Justice to visit and guide the Decheng District Tax Service Hall, one of the first batch of "Fengqiao-style" tax office construction units in the new era, and signed the "Diversified Working Mechanism for Resolving Tax Disputes" with the Municipal Bureau of Justice on the spot, and its business backbone gave lectures to the city's front-line tax cadres with the theme of "Dispute Resolution Skills and Means", which greatly improved the ability and level of tax personnel to resolve conflicts and disputes.
Not only that, the Dezhou Municipal Taxation Bureau also signed a tax co-governance agreement with the Municipal Intermediate People's Court to jointly formulate guidance on law enforcement cooperation and work together to solve the problems of bankrupt enterprises; Communicate and cooperate with local courts, optimize the work process of tax courts, and strive to solve tax-related collection problems such as real estate auctions; Strengthen communication and interaction with the Municipal Bureau of Natural Resources and the Municipal Administrative Examination and Approval Bureau, and jointly formulate and issue the implementation plan for the "one-window comprehensive handling" and "simultaneous payment of taxes and fees" for real estate registration, so as to realize real-time information exchange and sharing, serve the people wholeheartedly, and strive to solve people's livelihood problems.
Under the leading role of the Dezhou Municipal Taxation Bureau in "seeking the truth" and enhancing cooperation with foreign departments, the county (city, district) taxation bureaus are also constantly taking new steps and making new attempts in multi-department coordination and co-governance.
"Thanks to the tax personnel of the Tax Service Department of the Decheng District Taxation Bureau, they took the initiative to help us connect with relevant departments and units, helped the company revitalize the funds, and helped us expand the city against the wind." Wang Shanshan, the financial director of Shandong Shuliang Fitness Equipment Management Co., Ltd., said excitedly.
It turned out that the company's accountant was unfamiliar with the new business of export tax rebates, so he called the Decheng District Taxation Bureau for consultation and help. The grid administrator of the Decheng District Taxation Bureau immediately provided door-to-door counseling for the enterprise, actively coordinated with the People's Bank of China and other departments, and implemented online application, online acceptance, and online review of the enterprise's export tax rebate application, and the export tax rebate of 60,<> yuan was quickly received, so that the enterprise could fully enjoy the dividends brought by the latest export tax rebate policy.
Data empowerment, risk early warning, and source resolution are real
With the basic principle of "curing the disease before it happens", the Dezhou Municipal Taxation Bureau adheres to the problem-oriented, broadens the channels for reflecting the problem, strengthens the docking and linkage with the "good and bad reviews" of government services and the citizen hotline, and unblocks the feedback channels, collects appeals extensively, and provides timely and advanced services through household visits and surveys, tax and enterprise discussions, etc., combined with the in-depth analysis of the data of daily collection and management matters, discovers and deals with risk doubts in a timely manner, realizes the resolution of the source of hidden dangers, reduces the contradiction of tax collection, and makes tax disputes appear before they germinate and turn into problems.
"Thank you so much, I didn't expect you to call me specifically." After the successful completion of the correction declaration, the accounting of Zhantian Air Conditioning Parts Processing Center in Wucheng County, Dezhou City was full of surprises.
The company's accountant said that the phone came from a "small matter" in October this year, during the levy period in October, the first tax branch of the Wucheng County Taxation Bureau collected the inquiry on how to fill in the red tax-free invoice after the VAT levy rate of "10 minus 3" through the consultation hotline channel, and the bureau used big data to conduct in-depth analysis of these problems and found that many taxpayers have a misunderstanding of the policy and are very prone to false positives and cause controversy. The tax department quickly launched the dispute resolution and prevention mechanism, organized the screening of nearly 1 taxpayers' declaration information in the early stage, accurately identified 600 taxpayers with filling errors, and made phone calls one by one, explained the policy, and reminded the taxpayers to make timely declaration corrections.
With the support and help of the Big Data Processing Center of the Dezhou Municipal Tax Department, the grassroots management departments deeply analyze the basic collection and management, publicity and guidance, service quality and efficiency and other influencing factors behind the local hotline data and entity tax data, establish a database of taxpayers' behavior Xi and policy preference characteristics, and carry out three-dimensional "portraits" by industry, business and nature. Online channels such as the electronic tax bureau have taken the lead in delivering policies and services to the door, realizing the transformation from "handling complaints immediately" to "handling them before litigation", and promoting the effective resolution of tax-related claims and disputes at the source.
One-stop mediation, full-chain service, and multiple measures to promote harmony
In deepening and expanding the positive role of the "Fengqiao experience" in the mediation of tax disputes in the new era, the Dezhou Municipal Taxation Bureau has made every effort to build a closed-loop mediation system for tax disputes, formulated and issued "Fengqiao-style" tax dispute mediation guidelines, set up special institutions for tax dispute mediation at the three levels of municipal bureaus, county bureaus and grassroots branches, and set up a tax dispute resolution team. Realize the "whole chain" service and "multi-channel" disposal of tax disputes.
"Director Zhao, thanks to your help in coordination, this matter is finally done, thank you to the comrades of our tax bureau." Ms. Li, a resident of Aimin Home Community, who paid the deed tax, took Zhao Guozhen, director of the First Taxation Branch of the Ningjin County Taxation Bureau, and praised her again and again.
The reporter learned that Ms. Li due to the breakdown of her personal marital relationship but still in the duration of the marital relationship, in determining whether the business in the application of tax incentives has been unable to be properly resolved, Ningjin County Bureau Tax Department "Tax Dispute Consultation and Mediation Center" then arranged the deed tax field business backbone and real estate authorities docking and coordination, successfully obtained the information of Ms. Li's other family members for authentication, and at the same time through the video mediation system with the developer, the street office to carry out "screen-to-screen" interactive services, and finally determined to meet the preferential conditions. The deed tax payment was completed in accordance with the relevant procedures in compliance and efficiency.
In order to achieve "no conflict is handed over, and resolved on the spot", the tax department of Dezhou City has built a "one-stop" conflict and dispute mediation center, and jointly carried out dispute mediation with community grid members, heads of chambers of commerce (associations), specially invited supervisors, etc., to create a multi-mediation alliance, give full play to the advantages of "acquaintances, familiar roads, and familiar doors", and extend them into the "nerve endings" and "frontier tentacles" of tax services and dispute resolution, and open up the "last mile" of serving taxpayers and payers.
"Serving with heart and affection is the most effective way to resolve conflicts. In the face of the tax service needs of the majority of taxpayers and payers, we will always use patience, carefulness and warm-hearted service to melt away the estrangement and contradictions, and we will definitely be able to win more understanding and recognition. Guo Xichun, head of the tax service department of the Decheng District Taxation Bureau, said the heartfelt words of the tax cadres.
The mission is to take responsibility, and hard work creates the future. Grassroots tax offices (sub-bureaus, tax service halls) are the first line of tax service, dispute resolution, law enforcement and supervision, and are the forefront of optimizing the tax business environment. In the next step, the tax system of Dezhou will continue to deepen the exploration and practice of the "Fengqiao experience", and make every effort to build a "Fengqiao-style" tax office in the new era that integrates the functions of tax law publicity, problem collection, conflict mediation, legal relief, rights and interests protection, risk prevention and control, etc., and helps the modernization of taxation to be promoted in depth with the comprehensive improvement of grassroots governance ability and governance level. (ENDS)