Haikou, December 12 (Reporter Fu Yuqun) The reporter learned from the Hainan Provincial Department of Tourism, Culture, Radio, Television and Sports on the 7th that as of December 6, Hainan cities and counties (except Sansha City) have paid advance compensation for tourism consumer complaints, and more than 12,4 merchants have settled in the WeChat public account, WeChat applet and Alipay applet of the "Hainan Rest Assured Tour" platform, involving various industries such as "food, housing, transportation, travel, shopping and entertainment", realizing full coverage of "advance compensation" for tourism consumer complaints.
At present, Hainan cities and counties (except Sansha City) tourism consumer complaints in advance compensation "Hainan rest assured" WeChat public account, WeChat applet, Alipay applet has been fully launched, Hainan through the "unified principle of compensation, unified acceptance process, unified time limit" to establish a tourism consumer complaint first compensation working mechanism, to create a high-quality tourism consumption environment.
The "Hainan Rest Assured Travel" platform is connected with the Hainan Provincial 12345 hotline management center to achieve 3-minute acceptance, 30-minute disposal, and 48-hour settlement of tourism consumer complaints, which has become an important way to mediate tourism consumer disputes. Since the launch of the platform, a total of 1033,162050 complaints have been undertaken, 81,111.306096 yuan of advance compensation funds have been activated, and 67 work orders have been solved through the "Hainan Safe Tour" complaints, and a total of <>,<>.<> yuan of consumer losses have been recovered.
According to the Hainan Provincial Department of Tourism, Culture, Radio, Television and Sports, the platform will continue to focus on the goal of full coverage of tourism-related consumption, continuously expand the types of industries and the number of businesses settled, continue to expand the acceptance of tourism consumer complaints, and gradually increase the acceptance channels such as Douyin and Kuaishou. Strengthen the supervision of tourism practitioners, explore the opening of tourism practitioners' entrances, and establish credit archives for practitioners. Gradually carry out credit evaluation, implement a new model of credit supervision, promote the use of offline "assured consumption code", realize the closed-loop function of "code checking", "code evaluation", "code management" and "code payment", and further improve the credit system of the tourism industry. (ENDS)