The businesses involved have clarified, but the rumors are spreading more and more, and some self-media seem to love animals, but in fact, they are attracting attention from traffic
How "cat and dog food is poisoned" is getting more and more outrageous
■A front-line courier told the Shanghai rumor refutation platform that there are many reasons for small holes on the express. In the process of delivery, express delivery will pass through a variety of conveying and transportation equipment, and there will also be squeezing friction between different express delivery, which may cause holes in the packaging box or bag
■The person in charge of the food production enterprise reminded that some food packaging itself has holes, and some are for exhaust and release the gas in the package, which can avoid the breaking of the package due to the mutual squeezing of the gas contained in the product during transportation. Others are to prevent children from suffocating when they treat the bag as a toy
Shanghai Rumor Refutation Platform
Recently, the backstage of the Shanghai rumor refutation platform has received many questions from fans, is it true that the news of "cat and dog food express was poisoned by needles" on the Internet? Another fan asked: "At the beginning, it was rumored that 'cat and dog food was poisoned', but now why is it rumored that 'online shopping snacks are indiscriminately poisoned'?" More fans said that the above news is not true, but it is spreading more and more, and they hope to clarify it as soon as possible to avoid causing panic.
An investigation by the Shanghai Rumor Refutation Platform found that as of press time, the initial news that "cat and dog food express delivery was poisoned by needles" has been refuted; Major express delivery companies also said that no express delivery has been poisoned recently; There have been no reports of similar cases from the police or the authorities.
However, some self-media wantonly exaggerated, causing rumors such as "pet food express delivery is poisoned" and even "online snacks will be poisoned" to ferment and spread.
Is there a hole in the packaging that is poisoned?
It was found that the "cat and dog food express was poisoned" originated from a video that was circulated on the Internet around October 10. Judging from the video, there are small holes in the pet food packaging bags received by consumers. At that time, the dog bite incident was hot, and some netizens believed that someone had poisoned the pet food delivery by injecting it through a needle in retaliation against the pet owner.
However, the pet food merchant involved quickly refuted the rumor that the small hole was actually caused by the damage to the outer packaging of the express delivery, and also introduced the causes and consequences of the online video: the product in the video was shipped on October 10, and after the consumer received the goods on October 13, he found that the package was damaged, so he took a video of the packaging and sent it to the group to consult the reason. The video was posted online, edited and interpreted as "poisoning". In fact, consumers have already returned the product, and the merchant has said that the packaging will be replaced.
However, the news that "pet food was poisoned by needles" did not disappear due to the refutation of rumors by merchants, but intensified.
One of the reasons is that more consumers have reported finding small holes in the pet food they receive and are worried about being poisoned. What's the deal with these little holes?
The customer service staff of major express delivery companies such as SF Express, "Four Links and One Reach", and J&T said that they have not received any complaints from consumers that the express delivery has been poisoned recently, and the company has not found any related incidents. The manager of an express delivery company said that the possibility of "poisoning" in the express transit link is quite small, because the transit sites such as large warehouses and sorting warehouses are "not allowed to enter", and there is a strict access control system and monitoring records. If the courier is handled privately, it is a serious disciplinary issue, and not only will the party be punished internally, but also the regulatory department or law enforcement department will report the case to the regulatory department or law enforcement department depending on the nature of the incident.
However, in the terminal distribution link, there is a possibility that the express delivery will be handled privately, such as package transfer, theft, loss, etc. If you receive a consumer complaint, you will be thoroughly investigated from the terminal delivery staff to the outlets to the transfer station. The person admitted that there were management loopholes in terminal delivery, but he stressed that "no poisoning has been detected recently." ”
A front-line courier told the Shanghai rumor refutation platform that there are many reasons for small holes on the express delivery. In the process of delivery, express delivery will pass through a variety of conveying and transportation equipment, and there will also be squeezing friction between different express delivery, which may cause holes in the packaging box or bag.
The person in charge of the food production enterprise reminded that some food packaging itself has holes, and some are for exhaust and release the gas in the packaging, which can avoid the product being broken during transportation due to the squeezing of each other due to the gas contained in it. Others are to prevent children from suffocating when they treat the bag as a toy. These are all normal packaging designs.
He suggested that consumers should buy goods online from formal channels, pay attention to the integrity of the packaging after receipt, and if the outer packaging is intact and the inner packaging is damaged, they can directly contact the merchant to negotiate and deal with it.
The Shanghai rumor refutation platform also noticed that although many netizens said through videos or texts that they had received pet food with holes in the packaging, almost none of them reported to the police or sent the relevant food for testing. As a result, some netizens questioned the authenticity of some of the videos with holes in the express packaging. As of press time, no public security organ has publicly stated that it has received relevant reports or related cases.
Malicious interpretation by the media
The further spread of the rumor that "pet food express delivery was poisoned" also has a lot to do with some self-media "looking at pictures and talking" and fanning the flames.
The Shanghai rumor refutation platform noticed that some self-media ignored the fact that the business had clarified the incident, but started from the assumption that "if the pet food express is poisoned", saying that "legal people point out that the poisoning will bear criminal responsibility" and "call on the regulatory authorities to strengthen supervision", etc., using a seemingly objective and neutral attitude to create a false impression that "the poisoning incident does exist" and mislead the public.
Some self-media told about the relevant incident in a shocked tone, interpreting the normal reply of the pet food company involved to explain the incident as "shocking the whole network" to win attention.
Some self-media contradict themselves, admitting that "it is difficult to distinguish between the truth and falsehood of online news" in their interpretation, and on the other hand, they use various reasons to explain why no one called the police or sent it for inspection after discovering holes in the packaging.
What's even more outrageous is that some self-media began to shoot videos such as "pet owners are worried about pet poisoning, and they eat cat food and dog food to test for poison", or make up new rumors such as "pets smell the powder in the courier and are poisoned". Such videos and rumors have been spread and fermented, causing more misunderstandings among netizens, and new rumors such as "online shopping snacks will be poisoned indiscriminately".
All of the above shows that many self-media do not really love animals, but use animals as tools to rub traffic, attract eyeballs, and create anxiety. In this regard, it is necessary for communication platforms to review online posts and short videos on related topics, strictly investigate content with ulterior motives and create anxiety, and avoid disrupting public order with false rumors.
The Shanghai rumor refutation platform noticed that many pet food companies have replaced the express packaging, saying that they will remove the product category and brand information on the packaging and use thicker packaging. For the rest of the merchants, it is also necessary to check their own packaging methods to better adapt to the transportation environment of e-commerce, avoid packaging damage, and reduce consumer misunderstanding.
In view of the problems that may occur in the express delivery process, such as damaged packaging, package adjustment, theft, and loss, it is necessary for the express company to start from the source, improve the management method, and block the risk points in the express delivery link.
In addition, for consumers, if they really find a problem package, it is recommended to seek help from the police to find out the truth.
Reporter Ren Chong
Source: Liberation Daily