Beijing, August 8 (Zhongxin Net) -- People who have been to a third-class hospital should have heard the sound of registered "scalpers" soliciting customers on the side of the road. In the context of the current medical anti-corruption storm, medical unhealthy trends such as "scalpers" and red envelopes have once again become the focus of public opinion.
The "scalper" approach
In the Internet era, appointment consultations have shifted from offline to online, the elderly are inconvenient to operate, and young people at home have become the main force of registration, Sun Miao (pseudonym) is one of them. Even if she is very experienced in number grabbing, every time she aims at the time to stare at the hospital number platform, she has several times she can't grab the number.
At this time, she will first choose to hang the special needs number issued by the hospital. As far as the hospital frequented by the elderly at home is concerned, the ordinary number is 50 yuan, and the special needs number is 300 yuan, the price is high and cannot be reimbursed. According to Sun Miao, the special needs numbers of well-known hospitals and departments are easier to grab than ordinary numbers, and "you can grab them by staring at them."
But sometimes, her family chooses to go the other way and turn to registered "scalpers".
Outside the outpatient clinic of a third-class hospital in Beijing, there are often a group of "scalpers", usually composed of a mother and son. From time to time, the old lady asked passers-by on the side of the road "Do you want a number", and after getting an affirmative answer, she pulled the person down to interview the "scalper" in charge of the operation.
A "scalper" offered her price. The selection of deputy director, director and well-known experts must pay a registration fee of 60 yuan, 80 yuan and 100 yuan and a "service fee" of 400 yuan, 500 yuan and 600 yuan respectively, and the special needs number starts from 1000,200 yuan, and a deposit of 600 yuan needs to be paid in advance. She also suggested that you do not choose to register for the weekend, the registration fee alone is more expensive than the working day, plus the service fee is at least <> yuan, "the money is handed over to the hospital, it is not cost-effective."
"Now that the appointment is full, the doctor will leave work when he arrives, you can't hang up, I have a way to add a sign to you." The "scalper" showed his chat history with customers for successful transactions, while promising to be able to sign up this week.
In addition to the plus sign, some "scalpers" use the patient's identity information to make a real-name system to grab the number.
A "scalper" mentioned that if you do not appoint a doctor, you can guarantee this week's registration, while the designated doctor needs to make an appointment five days in advance, which is not guaranteed to register this week, because "in the system, you may not be able to swipe which doctor's number".
Compared with the registered "scalpers" who wander around the hospital gate to solicit customers, some "scalpers" are more hidden.
Li Yu (pseudonym) once hung an expert number at the "scalper", and she mentioned that the "scalper" did not add strange friends, but let acquaintances and old customers help out. "Maybe you have been severely cracked down." Li Yu said.
Familiar faces
During the conversation, the first "scalper" mentioned that she had been hanging the number of this hospital, and she was familiar with the cardiovascular department of this hospital, which doctor saw which disease, and what time period, she knew everything. "You see what kind of condition the patient has, whether you want to change the valve or build a stent, whether it is heart failure or high blood pressure, you can tell me, I will pick a doctor for you, send you a name and introduction, and I will give you an appointment with whichever one you want."
Another "scalper" also mentioned that if there is no designated doctor, you can recommend a doctor, whether it is coronary heart disease or arrhythmia, you can hang up the corresponding doctor's number.
"At my registration, if you can't see the doctor, I'll take you in to find him." The "scalper" said.
Not only are registered "scalpers" familiar with hospitals and doctors, but also the staff on duty at this hospital are familiar with these "scalpers".
The hospital security department arranges officers on duty to stand guard outside the outpatient clinic, and one of their duties is to catch "scalpers". According to the officers on duty, these people come every morning and come the next morning after being chased away.
As for how to tell which people are registered "scalpers", the on-duty officer bluntly said that he has experience, "just a few people back and forth."
The actions of the hospital
On May 5 this year, the National Health Commission and the State Administration of Traditional Chinese Medicine jointly launched the "Theme Activity Plan for Improving the Feeling of Medical Treatment and Enhancing the Patient Experience (23-2023)", which proposes to optimize the appointment diagnosis and treatment platform, implement the real-name system of appointments, strengthen the management of number withdrawal and no-show, and severely crack down on "number traffickers".
At the local level, local crackdowns against "trumpet traffickers" have also been continuing. In August last year, the Jiangsu Provincial Commission for Discipline Inspection and Supervision urged relevant departments to set up a special task force to carry out a special rectification of the problem of hospital "traffickers", and at the same time instructed provincial and municipal health departments to dispatch discipline inspection and supervision teams and discipline inspection and supervision agencies in major hospitals in Ningxia to strictly investigate the typical problem of "collusion between medical vendors" behind the "number traffickers".
In recent years, hospitals in various places have promoted informatization and intelligence, adopted real-name systems, face recognition and other methods to help patients visit patients normally, and ensured the publicity and fairness of medical resources.
In addition to arranging regular patrols at outpatient clinics, the above-mentioned hospitals are also carrying out other operations against registered "scalpers".
Chinanews.com learned from the staff in charge of answering complaints in the hospital that the hospital has been cracking down on registered "scalpers", first of all, to ensure that the staff in the hospital and the "scalpers" have no relationship, and secondly, to ensure the ownership of the number source. The staff member introduced that the hospital information center is responsible for managing the registration system, and will conduct spot checks and traceability of the number source, and if it is not a normal number source, it may encounter rejection.
In response to the "registered" scalper disrupting the order of medical treatment, the staff suggested that if the registered "scalper" was found, they could call the police or complain to the hospital. It was also emphasized that the hospital generally puts the number on the handheld APP and WeChat public account at 12 o'clock at night, and recommends that patients register through official channels rather than third-party software to ensure registration from the source. (End)