On September 9, the finals of the Mobil 6 Maintenance "This is the No. 1 Master" Powertrain Maintenance Expert Challenge 1 ended in Shanghai. After several rounds of all-round competition in professional skills and service standards, 2023 outstanding technicians stood out from nearly 19,<> participants and opened the "peak showdown" at the final site.
From left to right: Shen Nan, Executive Deputy General Manager of Fuchuang, Wang Chuang, winner of the 2022 Technician Competition, Liu Xiao, Director and General Manager of Fuchuang, Zhou Xinmei, Deputy General Manager of Strategic Alliance of ExxonMobil (China) Investment Co., Ltd., and Niu Jie, Deputy General Manager of Fuchuang Consumer Business
As the fourth national skills competition held by Mobil No. 1 Car Maintenance, this competition aims to cultivate professional talents for the brand and ensure the high-quality implementation of the service system. Looking back on the development history of the event, Liu Xiao, Director and General Manager of Fuchuang, said: "We have been constantly upgrading the schedule design guided by consumer demand, not only hoping to provide a stage for technicians to display their skill level and service capabilities, but also committed to creating a virtuous circle of 'technician professionalism-store service-consumer experience' complementing each other, and promoting the high-quality development of the automotive aftermarket." ”
Liu Xiao, Director and General Manager of Fuchuang, delivered an opening speech
Derived from Mobil, focusing on powertrain maintenance
Relying on the rich experience of the Mobil brand in vehicle power systems, Mobil 1 Vehicle Maintenance has industry-leading technical insight and exclusive training programs in powertrain maintenance. Focusing on the core advantages and testing the empowerment results, this year's Skills Master Competition has been comprehensively upgraded and integrated into the in-depth assessment of power system maintenance in the schedule.
The competition set up four major assessment items of power system fault analysis, fault diagnosis and troubleshooting, standardized operation of power system maintenance, and accurate service of lubricating oil products, so that technicians and competitors can show the "hard power" of vehicle diagnosis operation and the "soft power" of service communication.
Silhouette of the contestant
After intense competition and judges' scores, in the end, Technician Wang Chuang from Mobil No. 1 Car Maintenance Cangzhou CSSC Store won the "No. 1 Master" championship trophy, Technician Liu Qingxin from Tangshan Fengrun Qingxin Store and Technician Yang Zhenhong from Foshan Binde Nanzhuang Store won the second and third places respectively.
Wang Chuang, who has won the championship for two consecutive times, is a "teacher" who has been in the industry for 15 years, trusted by customers, and is also a "power system maintenance master" in the store.
"I am very happy and honored to have such an opportunity to communicate with colleagues in stores across the country, thank the company for its attention and cultivation, this championship trophy will continue to inspire me to improve my professionalism and serve every customer well." Wang Chuang said.
Champion Wang rushes to the moment of the game
Multi-dimensional assessment, deeply integrated into consumer needs
At present, the consumer market is gradually returning to rationality and pragmatism on the one hand. On the other hand, with the reduction of impulse consumption, young and personalized consumer groups have higher and higher requirements for quality services, and returning to value and pursuing cost performance have gradually become the mainstream consumption mentality in the current market.
In the field of vehicle maintenance, Mobil 1 vehicle maintenance closely follows the needs and expectations of consumers. In addition to the regular champions and runners-up, four individual awards have been added: "No. 1 Maintenance Master", "No. 1 Service Master", "No. 1 Oil Master" and "No. 1 Style Master", focusing on the maintenance technology, service level, oil knowledge and consumer support rate of technicians, in order to recognize outstanding technicians with outstanding individual capabilities and consumer satisfaction.
At the same time, the consumer participation mechanism of this year's competition has also been fully upgraded, and the majority of car owners can follow the progress of the competition online, interact with the participants, and praise the technicians they support to help them advance to the level.
Teng Yun, who won the "No. 1 Style Expert", is a "popular king" technician from Dalian Subbo South China store, and has received more than 5000,<> consumer likes. Ms. Zhao, the owner who praised Teng Yun, said: "In fact, as a car 'little white', I don't know much about maintenance and maintenance, and I often worry about being 'pitted'. But Master Teng dispelled my concerns with his professionalism and enthusiasm, and he always patiently introduced the maintenance plan, process, cost and follow-up maintenance precautions to me clearly. ”
From left to right: "No. 1 service master" Fu Qingyu, "No. 1 oil master" Wu Bo, third runner-up Yang Zhenhong, champion Wang Chuang, runner-up Liu Qingxin, "No. 1 maintenance master" Yu Hang, "No. 1 style expert" Teng Yun
Empower talents and promote the high-quality development of the industry
In the first half of 2023, the domestic car ownership reached a record high, and the condition of cars has also entered an advanced age, and the automotive aftermarket is ushering in new opportunities and challenges. How to improve business capabilities and promote the vigorous development of the industry has also become a must-answer topic for most automotive aftermarket enterprises.
Tao Wei, vice president of the China Automobile Maintenance Industry Association, said in his post-race comments, "The high-quality and sustainable development of the auto maintenance industry is inseparable from the long-term help of enterprises. In particular, enterprises that pay attention to the cultivation of technician talents can take a long-term view and act solidly, in order to fundamentally promote the development of the entire industry. This year's Technician Competition not only allowed me to witness the professional skills and service standards of excellent technicians, but also made people feel the investment and responsibility of Mobil 1 vehicle maintenance in talent training. ”
Tao Wei, vice president of China Automobile Maintenance Industry Association, commented after the game
Mobil No. 1 has been actively responding to the call of national vocational and technical personnel training and the advocacy of standardized development of industry associations, and empowers technicians with innovative competitions and a perfect training system "two-wheel drive".
In May this year, Mobil 5 Vehicle Maintenance Innovation launched the title of "Powertrain Maintenance Expert", empowering the national technician image upgrade, and tailored more than 1,3000 minutes of professional training and hundreds of practical courses for "Powertrain Maintenance Expert".
During the same period, Mobil 1 Maintenance launched "Workshop Open Day Activities" in several cities, inviting more than <> owners into the maintenance workshop to communicate closely with the Reserve technicians and experience the power fault diagnosis and maintenance scenarios of different models.
This year marks the third anniversary of the Mobil 1 maintenance brand. Over the past three years, Mobil No. 1 Car Maintenance has always adhered to the brand proposition of "Focus on the car, care more about you", and insisted on building a perfect professional talent training system to drive the continuous upgrading of service levels. In the future, Mobil 1 Car Maintenance will continue to uphold its original intention, and is committed to providing consumers with quality, standardized and digital car maintenance services, and escorting the majority of car owners to a better life with their cars.